Money Exchange

Great World City /Orchard Road
All opening hours
Monday
10am–8pm
Tuesday
10am–8pm
Wednesday
10am–8pm
Thursday
10am–8pm
Friday
10am–8pm
Saturday
10am–8pm
Sunday
10am–8pm
1400 m from Orchard MRT 1 of 3 counters at Great World City
Slipping latelyService complaints
Kim Seng Promenade, B2-K104, Singapore 237994 · Directions →

What customers say

Slipping lately10 mentions

Recent reviews average 1.8★, down from 3.5★ before.

Service complaints4 mentions

Staff attitude is a recurring theme in critical reviews.

Rude and snobbish man.

Opinion is divided here — complaints cluster around rates. Worth knowing: the last year averages 1.8★, below its lifetime score of 2.6★.

Exchange rates 0% positive
10 customers mentioned it
Staff & service 33% positive
9 customers mentioned it
Location & access
3 customers mentioned it
31/32rated counters in Orchard Road
2.6vs 4.0 local median

That puts it below the typical counter in Orchard Road. The best-rated nearby is K S S N Foreign Exchange (★ 4.9, 530 reviews) — worth a look if you are comparing.

The rating, in shape

2.6
★★★☆☆
18 Google reviews
5★ 7
4★ 0
3★ 0
2★ 0
1★ 11

What customers report

Public Google reviews, unedited — including the critical ones.

★★★★★

Very accommodative and friendly staffs. Always a great experience with them!

Jon · a week ago
★★★★

Asked for USD if 1.33 was the best, he asked what rate you want. I said online gives 1.29. He asked then he earned what. Changing USD 500 and you want to make S$20 more per transaction than the competition. Please save the world and shut…

Choong · Local Guide · a week ago

Details

Address
Kim Seng Promenade, B2-K104, Singapore 237994
MAS licence
No automatic match — shopfront names often differ from the registered entity, so this does not mean unlicensed. Search the register →

Listing details from the business's Google profile (August 2025); licence status from the MAS register, August 2026. Report a change · how we build this

Questions

What are Money Exchange's opening hours?

Daily 10am–8pm. The status shown at the top of this page is calculated live in Singapore time, so it reflects whether the counter is open right now. Hours can still change on public holidays — worth calling before a special trip.

Is Money Exchange the best money changer in Orchard Road?

On Google ratings it currently sits 31 of 32 reviewed counters in Orchard Road, below the local median of 4.0★. The best-rated nearby alternative is K S S N Foreign Exchange (★ 4.9 from 530 reviews). Ratings measure service and honesty, not today's rate — for the rate itself, compare boards.

What do customers complain about at Money Exchange?

Of the topics customers raise, exchange rates draws the most mixed response — 100% of its 10 mentions come from reviews of 3★ or below. The strongest area is staff & service, where 33% of 9 mentions are positive. As anywhere, count your money at the counter before you leave.

Is Money Exchange a licensed money changer?

We could not automatically match this listing to a MAS register entry. That does not mean it is unlicensed — shopfront names often differ from the registered entity name. Search the register; licensed changers also display their licence in-store.