Jamserah Jas Money Changer

#01-34L · Lucky Plaza /Orchard Road ✓ MAS register
All opening hours
Monday
10am–9pm
Tuesday
10am–9pm
Wednesday
10am–9pm
Thursday
10am–9pm
Friday
10am–9pm
Saturday
10am–9pm
Sunday
7:30am–9pm
Steps from Orchard MRT 1 of 24 counters at Lucky Plaza Quietest Sun around 7am
Answers complaintsShortchange reports
304 Orchard Road #01-34Lucky Plaza Level 1, Opposite Main Lift Lobby 5mins, walk from Orchard MRT station, Singapore 238863 · Directions →

What customers say

Answers complaints4 mentions

The owner replied to 4 of 5 critical reviews — rare, and a sign someone is accountable.

Shortchange reports2 mentions

Some customers report being given less than agreed. Count at the counter.

From the other reviews I can see that shortchanging is a common tactic of theirs.

Customers consistently rate this counter well on service. Complaints, where they appear, cluster around accuracy. Recent visits are in line with its lifetime score, averaging 4.3★.

Exchange rates 69% positive
16 customers mentioned it
Staff & service 92% positive
13 customers mentioned it
Accuracy & trust 20% positive
5 customers mentioned it
6/32rated counters in Orchard Road
4.2vs 4.0 local median
3/13inside Lucky Plaza

That puts it above the typical counter in Orchard Road. The best-rated nearby is K S S N Foreign Exchange (★ 4.9, 530 reviews) — worth a look if you are comparing.

The rating, in shape

4.2
★★★★☆
25 Google reviews
5★ 20
4★ 0
3★ 0
2★ 0
1★ 5
Getting in
Online appointmentsOn-site services

We have been providing the best money exchange service since 1989. We are located at 304 Orchard Road, Lucky Plaza, #01-34. 3 mins walk from Orchard MRT station. With 35 years of experience and service, we provide the finest rates in town, including closed to current market rates. Please call us to check the latest rates. Office numbers: 68875110 and 62350046 Mobile number: 98913303

Jamserah Jas Money Changer, in their own words — Google Business profile

What customers report

Public Google reviews, unedited — including the critical ones.

★★★★★

Your exchange rates are always the best. I really appreciate your service!!! Thank you for always being so professional and efficient. Your staff is very friendly and knowledgeable. I really enjoy doing business with you. Great…

Mohamed · 7 months ago
★★★★

Be very mindful before changing, they have very sly business tactic. Don't trust the advertised rate. From the other reviews I can see that shortchanging is a common tactic of theirs. Best to avoid. Other places offer better transparency

GTS · Local Guide · 5 months ago

Details

Address
304 Orchard Road #01-34Lucky Plaza Level 1, Opposite Main Lift Lobby 5mins, walk from Orchard MRT station, Singapore 238863
MAS licence
Listed as JAMSERAH JAS MONEY CHANGER — Money-changing Licensee. Verify →

Listing details from the business's Google profile (August 2025); licence status from the MAS register, August 2026. Report a change · how we build this

Questions

What are Jamserah Jas Money Changer's opening hours?

Mon–Sat 10am–9pm · Sun 7:30am–9pm. The status shown at the top of this page is calculated live in Singapore time, so it reflects whether the counter is open right now. Hours can still change on public holidays — worth calling before a special trip.

Is Jamserah Jas Money Changer the best money changer in Orchard Road?

On Google ratings it currently sits 6 of 32 reviewed counters in Orchard Road, above the local median of 4.0★. Within Lucky Plaza alone it ranks 3 of 13. The best-rated nearby alternative is K S S N Foreign Exchange (★ 4.9 from 530 reviews). Ratings measure service and honesty, not today's rate — for the rate itself, compare boards.

What do customers complain about at Jamserah Jas Money Changer?

Of the topics customers raise, accuracy & trust draws the most mixed response — 80% of its 5 mentions come from reviews of 3★ or below. The strongest area is staff & service, where 92% of 13 mentions are positive. As anywhere, count your money at the counter before you leave.

When is Jamserah Jas Money Changer least crowded?

Google's visit data puts the quietest slot around Sun around 7am and the busiest around Fri around 12pm. For a large amount, a quiet slot means time to compare boards and ask for a better rate on size.

Is Jamserah Jas Money Changer a licensed money changer?

Yes — this listing corresponds to JAMSERAH JAS MONEY CHANGER, listed in the MAS Financial Institutions Directory as Money-changing Licensee. Verify on the MAS register.