Instarem Singapore - International Money Transfer Service
All opening hours
- Monday
- 8am–9pm
- Tuesday
- 8am–9pm
- Wednesday
- 8am–9pm
- Thursday
- 8am–9pm
- Friday
- 8am–9pm
- Saturday
- Closed
- Sunday
- Closed
What customers say
Recent reviews average 1.0★, down from 3.9★ before.
The owner replied to 43 of 120 critical reviews — rare, and a sign someone is accountable.
Doubles as a remittance agent for sending money abroad.
I initiated a remittance transaction on 10/06/2025 from Singapore to Malaysia.
Customers mention card or NETS being accepted.
Poor customer service and they claimed that they undercharged me and went ahead to charge my credit card over 100 SGD without any proof.
Customers mention paying by PayNow here.
Did 2 transfers today and transferred them money using paynow.
Customers consistently rate this counter well on rates and location. Complaints, where they appear, cluster around service. Worth knowing: the last year averages 1.0★, below its lifetime score of 3.8★.
That puts it above the typical counter in Raffles Place. The best-rated nearby is Arcade Money Changers (AMC sg) (★ 4.3, 186 reviews) — worth a look if you are comparing.
The rating, in shape
- PayNow accepted.
Did 2 transfers today and transferred them money using paynow.
Reported independently by customers in their reviews. We only publish a figure when two or more people name the same one.
Founded in 2014, Instarem is a brand operated by Nium, a global fintech platform, redefining the way individuals and businesses handle cross-border payments. Licensed in 11 key markets, including Singapore, Australia, India, the USA, Canada, and Europe, we enable individuals to send money to over 60 countries, while SMEs benefit from our expansive network covering 160+ countries. In Singapore, Instarem goes a step further with the amaze card. This innovative multi-currency card links multiple Mastercard debit or credit cards into one, making both local and international spending effortless. The amaze card offers no annual fees, competitive FX rates, and cashback on overseas spending, making it perfect for travelers and savvy shoppers.
Instarem Singapore - International Money Transfer Service, in their own words — Google Business profile
What customers report
Public Google reviews, unedited — including the critical ones.
Good Conversion rate, Good response from customer care if any issues or doubts, Fast transfer of amount to India, Trusted Money transfer Services for any amount
Disappointed that Instarem customer support couldn’t even bother to extend a recently expired $5 coupon—so unnecessarily rigid and inflexible in today’s customer-first world. It’s just $5, not like it’s going to bankrupt the company.…
Details
- Address
- 168 Robinson Rd, #18-03/04 Capital Tower, Singapore 068912
- Website
- www.instarem.com
- MAS licence
- No automatic match — shopfront names often differ from the registered entity, so this does not mean unlicensed. Search the register →
- Currencies
- MYR, EUR, PHP, KRW
Listing details from the business's Google profile (August 2025); licence status from the MAS register, August 2026. Report a change · how we build this
Questions
What are Instarem Singapore - International Money Transfer Service's opening hours?
Mon–Fri 8am–9pm · Sat–Sun Closed. The status shown at the top of this page is calculated live in Singapore time, so it reflects whether the counter is open right now. Hours can still change on public holidays — worth calling before a special trip.
Is Instarem Singapore - International Money Transfer Service the best money changer in Raffles Place?
On Google ratings it currently sits 6 of 22 reviewed counters in Raffles Place, above the local median of 3.8★. The best-rated nearby alternative is Arcade Money Changers (AMC sg) (★ 4.3 from 186 reviews). Ratings measure service and honesty, not today's rate — for the rate itself, compare boards.
Which currencies can I change at Instarem Singapore - International Money Transfer Service?
Reviewers most often mention changing Malaysian Ringgit, Euro, Philippine Peso, South Korean Won here. That reflects what customers report rather than a stock guarantee — for an unusual currency, call ahead, since counters carry what their regulars need.
What do customers complain about at Instarem Singapore - International Money Transfer Service?
Of the topics customers raise, accuracy & trust draws the most mixed response — 63% of its 19 mentions come from reviews of 3★ or below. The strongest area is location & access, where 95% of 19 mentions are positive. As anywhere, count your money at the counter before you leave.
Is Instarem Singapore - International Money Transfer Service a licensed money changer?
We could not automatically match this listing to a MAS register entry. That does not mean it is unlicensed — shopfront names often differ from the registered entity name. Search the register; licensed changers also display their licence in-store.