12 Hrs Money Exchanger
All opening hours
- Monday
- 9:30am–8:30pm
- Tuesday
- 9:30am–8:30pm
- Wednesday
- 9:30am–8:30pm
- Thursday
- 9:30am–8:30pm
- Friday
- 9:30am–12:45pm, 2:15–8:30pm
- Saturday
- 9:30am–8:30pm
- Sunday
- 10am–8pm
What customers say
The owner replied to 9 of 11 critical reviews — rare, and a sign someone is accountable.
Customers consistently rate this counter well on service and rates. Recent visits are in line with its lifetime score, averaging 4.5★.
That puts it below the typical counter in Novena. No counter in Novena is currently rated higher.
The rating, in shape
What customers report
Public Google reviews, unedited — including the critical ones.
I have been using 12HRS regularly for my transactions, and I’m consistently impressed by the quality of their service. They ensure that every exchange is handled efficiently and without delays, which is crucial for me. Their customer…
Warning: Exchange your money somewhere else - especially if you are traveling to Malaysia and need RM. Genuinely horrible experience. The agent was aggressive and extremely rude. I simply knocked on the door after waiting more than the…
Details
- Address
- 238 Thomson Rd, #01-70A, Singapore 307683
- MAS licence
- Listed as 12 HRS MONEY EXCHANGER — Money-changing Licensee. Verify →
- Currencies
- MYR
Listing details from the business's Google profile (August 2025); licence status from the MAS register, August 2026. Report a change · how we build this
Questions
What are 12 Hrs Money Exchanger's opening hours?
Mon–Thu 9:30am–8:30pm · Fri 9:30am–12:45pm, 2:15–8:30pm · Sat 9:30am–8:30pm · Sun 10am–8pm. The status shown at the top of this page is calculated live in Singapore time, so it reflects whether the counter is open right now. Hours can still change on public holidays — worth calling before a special trip.
Is 12 Hrs Money Exchanger the best money changer in Novena?
On Google ratings it currently sits 1 of 3 reviewed counters in Novena, below the local median of 4.3★. Ratings measure service and honesty, not today's rate — for the rate itself, compare boards.
Which currencies can I change at 12 Hrs Money Exchanger?
Reviewers most often mention changing Malaysian Ringgit here. That reflects what customers report rather than a stock guarantee — for an unusual currency, call ahead, since counters carry what their regulars need.
What do customers complain about at 12 Hrs Money Exchanger?
Of the topics customers raise, accuracy & trust draws the most mixed response — 33% of its 12 mentions come from reviews of 3★ or below. The strongest area is staff & service, where 95% of 37 mentions are positive. As anywhere, count your money at the counter before you leave.
When is 12 Hrs Money Exchanger least crowded?
Google's visit data puts the quietest slot around Mon around 9am and the busiest around Fri around 8pm. For a large amount, a quiet slot means time to compare boards and ask for a better rate on size.
Is 12 Hrs Money Exchanger a licensed money changer?
Yes — this listing corresponds to 12 HRS MONEY EXCHANGER, listed in the MAS Financial Institutions Directory as Money-changing Licensee. Verify on the MAS register.